License Certificate

I purchased a licence to have the ability to download any of the templates from here: 900+ Best Website Templates 2021 - Colorlib

I am unable to do that how do we resolve this as I am needing some templates for work urgently.

I have requested help from the contact page multiple times but no response.

Hey there

Which template did you purchase? please provide a direct link to the template you purchased and cant download

Hi.

Think there may have been an miss understanding there
Here is a link to the licence i am on about: Dropbox - All Templates License Certificate - colorlib.com.pdf - Simplify your life

When I purchased this i was informed i had the ability to download any template from: 900+ Best Website Templates 2021 - Colorlib
Which is stated on the licence

I believe this means I should be able to install any templates from the area stated above

hi

Please reset your password here: https://colorlib.com/checkout/my-account/
After that, you can log in and download templates like usual.

Regards,

Hi
I have done as requested and it is still asking me to purchase the themes from here: 900+ Best Website Templates 2021 - Colorlib

How can we get this resolved?