Wrong email address

I’ve purchased a lawride them but mistakenly assigned it to the wrong email address I have all profs and pic and receipt “paypal” and screenshot of ( order number + billing details) pages of this site.
can anyone help me please?

Hey there

What do you mean by assigned “wrong mail”?
please note, templates are not attached to their licenses, one purchase means one free template from footer credit, you are just purchasing a license to remove footer credit not templates

of course i’m purchasing a license to remove footer credit
but in the billing details page you ask for email address
mistakenly i enter wrong email address

Hey there

Well, its not the problem from our side, if you want to refund and buy again you may contact to Financial representative form the contact page

Thanks

where is this form plz

i’v sent my problem in this form
https://colorlib.com/wp/contact-us/
and Facebook page
but no one replay ?
is there any way to get help ?

Hey there

Sorry but this is the case where I cant do anything, financial department will reply as soon as possible,